TERMS AND CONDITIONS

Consent

Consent can be withdrawn at any time by you or your child, by telling me verbally or in writing.  I will then only charge you for the services provided to that date.  

Session length

Consultations are scheduled for 1 hour.

Therapeutic work is scheduled for up to 45 minutes dependent on the age and developmental level of the child/young person.

Assessment work is scheduled within a 2 – 3 session model (agreed prior to our work together starting).  Each session lasts up to 3 hours and includes administration time.  After which, if further work is required (intervention, consultation or further assessment) we will book in a second phase of work.  This typically has a 6 – 8 week wait time.  I will try to minimise this wait time as much as is practical.  

Fees and Invoicing

Fees are listed on the website and your bespoke package will be confirmed with you prior to the beginning of our work together. 

For consultations payment is due prior to our meeting. You can pay online on the day of the consultation or you may pay prior. Payment details will be provided to you when you book your appointment.

For assessment work I will invoice you for payment at end of each phase of our work together.  Payment is due within 5 working days of receipt of the invoice via bank transfer.  If we have agreed for a report to be written I will send this over to you following payment.  

For therapeutic work each session will be due for payment on the day of the session by bank transfer, or in person at the close of the session.    

Invoices sent to solicitors will be due for payment via bank transfer within one calendar month of receipt of the invoice.

Location

Appointments are face-to-face wherever possible, or via video link due to distance or restrictions.   I work within the school, the home, at community settings, and at my office.  

Cancellations/Rearrangements

If for any reason, personal or family commitments, I need to rearrange or withdraw my services I will, as far as possible, work to ease the transition and give as much notice as is practical.  

If for any reason you need to cancel with less than 48-hours notice, and without rearranging the agreed work, then 50% of the agreed fee will be payable as it will not be not possible to offer the session to another client.  Payment is due within 5 working days of receipt of the invoice.

If you are covered by private health insurance the same cancellation fees apply and are payable by you unless your insurance provider agrees to pay.  

Virtual meetings

Everyone present in the room during a video-call will introduce themselves/be introduced.  

Confidentiality

All of your information is kept securely.  

Your information and your child’s information will remain confidential throughout our work together except for reasons relating to safeguarding, and any lawful requirements.  As much as is possible all such circumstances would be discussed with you in the first instance. 

Information will be kept for 7 years and then deleted at the end of each academic year.  Only information relating to the nature of work, the number of sessions, the outcomes at the close of involvement, the date of work started and ended will be kept beyond this time and stored confidentially.  

Information relating to initial queries which have not progressed further will be kept for 1 year and then deleted at the end of each academic year.